1What it is
When your system records that the work is complete, review-request waits a short time and sends a thank-you text with your review link. If the link is not used, it can follow with one email reminder two days later.
2Why it exists
Satisfied customers are often willing to help but rarely remember to leave a review on their own. Asking while the experience is still fresh makes the request clear and easy to complete.
3What you'll see happen
You will see the request messages in the customer's conversation history. When your Google Business Profile is connected, submitted reviews can also appear in the Reviews area of the app.
4What you do
Nothing to send the request. Keep doing work worth reviewing, and respond thoughtfully when a customer leaves feedback.
Bottom line: Good work earns trust; this workflow remembers to ask the customer to share it.